Terms and Conditions of Use

Last Updated: 16th March, 2026.

© Serendipity Software Pty Limited (ABN 67 003 862 119) 1994 - 2026.
The material on this website is protected by copyright under the laws of Australia and, through international treaties, other countries.

You may view this website and its contents using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information, research or study: but only if you do not modify the copy from how it appears on https://store.serendipity-software.com.au website unless expressly authorised by Serendipity Software Pty Limited.

You must not reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the material on the site, except as expressly permitted by Serendipity Software Pty Limited.

Disclaimer
In compiling the information contained on, and accessed through, this website ("Information") https://store.serendipity-software.com.au has used its best endeavours to ensure that the Information is correct and current at the time of publication but takes no responsibility for any error, omission or defect therein.

To the extent permitted by law, Serendipity Software Pty Limited exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the Information whether or not caused by any negligent act or omission.

When you send us any feedback or suggestions in relation to this website, you agree that we can use any ideas, concepts, or techniques contained in the feedback or suggestions. When you participate in any forums or other activities involving the publication of materials that you provide in the public forum, you agree that we can reproduce, use and distribute those materials in accordance with our privacy policy listed below.

Privacy Policy

https://store.serendipity-software.com.au ("the Site") appreciates that privacy is very important to people. This Privacy Policy covers the Site's treatment of personally identifiable information that we collect or hold.

1. The information we collect
The Site will collect general information about you, such as your name, contact details, and other relevant details when you register, subscribe, or participate in other Site related activities. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain goods or services from the Site.
The Site will not collect any personal information about visitors to the website except when they knowingly provide it.

2. How we use your information
The Site will use the personal information collected for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information as follows:

- to establish and maintain your membership of the Site, including providing you with renewal notices and other information necessary to inform you of the Site’s activities;
- to provide the products, services or information you have requested from the Site;
- to answer your enquiries;
- and to keep you informed of new developments we believe may be of interest to you.
You may decline any communications by advising the Site of your wishes by the means outlined below;

3. Access to your information
You can access the personal information that the Site holds about you by contacting the Site's Privacy Officer as set out below. We will provide you with access unless we are legally authorised to refuse your request. If you wish to change personal information that is out of date or inaccurate at any time please contact us, or login to your account. After notice from you, we will take reasonable steps to correct any of your information that is inaccurate, incomplete or out of date.

If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

4. Security
The Site will take reasonable steps to keep secure any personal information that we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not generally a secure method of transmitting information. Accordingly, the Site cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. The Site does, however, recognise that information will be passed via the Internet and takes all reasonable steps to minimise the risk associated with such communications.

5. Changes to this Privacy Policy
The Site may amend this Privacy Policy from time to time by posting the amended version on our website. We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us
If you would like any further information or have any queries, problems or complaints relating to the Site's Privacy Policy or our information handling practices in general, please contact our Privacy Officer by e-mail or post at the addresses appearing below:

Contact Serendipity via Email
Phone: +61 2 8060 1411
Mail: Level 2, 69-71 Edward Street Pyrmont NSW 2009

Cookies

This website uses cookies to identify visitors to this site, gather statistical information, store user preferences, activity, and session information. Serendipity Software uses cookies to improve security, enhance website functionality and improve its services. By using this website, you are consenting to Serendipity Software’s use of cookies on your device. You can disable cookies in your browser settings. However, adjusting these settings may affect the functionality of this website.

Information stored in cookies can include:

- The identity of the page or services you are requesting;
- The type of browser or operating system in use;
- Time and date of access; and
- The internet address of the website from which you navigated from to reach our website.

Cookies do not store personal information such as:

- your name
- email addresses
- phone numbers

Serendipity Software also uses JavaScript, which is a programming language that helps our website work. In order to use our website, we recommend that you have JavaScript enabled in your browser settings.

Subscription Terms

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice until you cancel.
You authorise us to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as GST if the rate does not include it), every month upon renewal until you cancel.

We may change your plan’s rate each monthly renewal term, and we will notify you of any rate change with the option to cancel. If the applicable GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

If your payment method fails, you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription.

Software Access & Support

An active subscription provides access to the current release of the subscribed product, including all updates, enhancement patches, bug fixes, and full technical support. Subscribers will always have access to the most recent version available during their active subscription period.

Access and support is available for the duration of an active subscription. Upon cancellation or suspension, access to the software and technical support will cease at the end of the current billing period. Upon reactivation, subscribers immediately regain access to the current version available at that time.

Cancellation Terms

You can cancel your subscription any time. If you cancel within 21 days of your first initial order, no charges will apply.
Should you cancel after 21 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period. Any subsequent orders after the first, initial order are not eligible to receive 21 days free access.

To cancel a recurring subscription, follow the PayPal instructions to cancel subscription payments. Any active Serendipity Software subscriptions will automatically cancel once the current billing cycle has expired.

Trial Terms

Serendipity Software offer a trial period of 21 days from the date of purchase of the first, initial subscription service.
This is valid only for a single user, single subscription purchase. Trial period is not available when purchasing subscriptions in quantities greater than one (1).
If you decide you do not want to remain a paying subscriber of Serendipity Software products, you are able to cancel your subscription within the first 21 days by following the PayPal instructions as listed in the Cancellation Terms. Otherwise, at the end of the 21 day trial period you will be charged the then-current monthly rate for your subscription plan, plus applicable taxes (such as GST if the rate does not include it) every month upon renewal until you cancel.

The 21-day trial period can only be utilised once. If you have subscribed to any product, or have taken a 21-day trial period previously, you are ineligible for any further free trial periods.