Currently subscriptions are being piloted in Australia. Once the pilot period is over they will be rolled out to other countries. Check back here in a few months for updates to the rollout.
We currently accept PayPal as a payment method.
Yes. There is no limit to how many subscriptions you can have linked to your account.
New customers get a 21-day free trial period when they sign up to their first subscription. The trial period does not apply for any subsequent subscriptions. See our Terms for further information.
Trial periods allow full, unlimited access to all product features.
Your first payment will be charged as soon as the trial period has ended.
Yes, an active internet connection is required to run all Serendipity subscription products.
See our System Requirements page for complete details.
Our minimum hardware and operating system requirements are quite modest. Better hardware will improve software performance and increase output.
See our System Requirements page for complete details.
For installation instructions, visit our Getting Started page and select your product link in the Download and Install section.
The software can be installed on as many computers as required however, the subscription only allows the Server application to be run on one (1) machine at a time.
The Serendipity Client can be installed on as many computers as needed in order to connect to the Server. There's no limit to how many Clients can be used at any one time.
Your subscription is activated via the Server application. After starting the Blackmagic, Megarip, or Veripress Server:
- Select the File menu > Activate Subscription option.
- Enter your Serendipity account email address and password.
- Click the Log In button.
A valid subscription is required for this to function.
After your software has been installed, your software Server has been started, and your Subscription has been Activated, in some cases your Serendipity Client may not be able to find or connect to your Server.
In this circumstance your Serendipity Client will remain stuck on the Server Selection window.
Why?
The Server and Client components of our software use network TCP ports (9100, 9103 & 9104) to communicate with each other. The most common reason the Client can not connect is that these ports are being blocked by your computer's firewall and/or anti-virus software.
To fix the problem:
First, temporarily disable your Firewall and Anti-Virus Security software, then restart the Server and the Serendipity Client. If the Client connects that will confirm the issue.
Next, try re-activating the Firewall and/or Anti-Virus software with your Serendipity Server and Client running. The security software may auto configure, or pop-up an exception permission request to allow network traffic for your Serendipity software packages.
If the Client disconnects again, you will need to manually configure security permissions to allow Serendipity Blackmagic, Megarip or Veripress (bmagic.exe, bmserver.exe) and the Serendipity Client (ssclient.exe) to communicate.
The registration form is located here. Registration is only required if you are purchasing a subscription.
To reset your password, click the Forgot Password link found on the Login page.
NOTE - A password reset will log out any active subscription products. Subscriptions will need to be re-activated using your new password.
Your subscriptions can be seen under My Account > Manage Subscriptions. A login is required.
Account details can be updated when you are logged in to the Serendipity Store site.
Click the Login button to enter your details and access the My Account > My Profile section to update information.
If you need to change email addresses, you will need to contact us directly as this will affect any active subscriptions.
To cancel a subscription, simply follow the PayPal instructions to cancel subscription payments.
Any active Serendipity subscriptions will automatically cancel at the end of the current billing cycle.
We also offer the option to suspend your subscriptions. Just visit your My Account > Manage Subscription section and select the Manage option for the product you would like to pause. Once suspended, access to the subscription will stop and billing cycles will pause until re-activated. Subscriptions can be re-activated at any time.